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was ok
I was told that the mobile hotspot was included. It was not. It was a seperate charge. I was told that the "upgrade" van was an extra $10/day. It was a hundred dollars extra and I rented for four days. They lied to me to make a sale. That's pathetic. I'm definitely not valued as a customer.
Great Service
Ron was great. He answered our questions and when we returned he even remembered our destination. Awesome customer service.
I rented the van online 4 weeks ahead of time for an 8am pickup. On the way to the airport to pick up the van, I was told that the van was not available. Disappointing. I went to another van rental company since the van I RESERVED was not ready.
I would absolutely refer your company to others. The rate was the best I found, your staff was very respectful and courteous. My van had not been washed and I did not have time to wait but I can take a partial blame because I picked up the van a littler early but I did call and ask if I could pick it up about 30 mins early. It was as clean as I felt it should have been, seats needed a minor washing but other than that it was great.
Everything was great from start to finish!
Our driver that picked up was wonderful as was the rep at the counter!
Great?
No Complaints. The Mini Van was in good condition and clean. Great value.