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I had nothing but problems see letter sent to Andrew, the problem is the location manager, rude, arrogant, disrespectful and does not know his job when asked who he answers to his reply: I Don't Answer To Anyone. Andrew assured me he was going to assist me on my return, he refused to come out. The staff I spoke to can't stomach him I could see why This manager needs to be replaced He is bringing down this business Terrible attitude no cust service skills at all Watch this individual he is bad!!!

Report abuse Fri Feb 9, 2018 - Renter Review

First time renting from AVR, pickup was a tad quick but the van was clean and trouble free. The turn in went smoothly and I will use AVR again.

Report abuse Sat Jan 20, 2018 - Renter Review

Overal it was a good experience, the van driver who returned us to the airport went above and beyond to try and help make sure the van was returned in a timely manner to take my family back to the airport in time for our flight.

Report abuse Sat Dec 16, 2017 - Renter Review

The clerk nkmaka and the manager Keith need some serious customer service training they are very unprofessional and rude to the customers, I am satisfied with a vehicle but I'm very dissatisfied with employees at this location both of them need not be sent to customer service training or they need to be fire.

Report abuse Mon Oct 30, 2017 - Renter Review

Hola buena tardes me gustaría comunicarme con ustedes para informales sobre mi caso que es muy triste y lamentable el trato recibido por la oficina AVR las vegas fue una experiencia muy mala mal trato y discriminacion por parte de la señorita front desk creo se llama grace al hacer check out . No quiso enviarnos al aeropuerto a 8 mujeres con maletas dejándonos baradas en oficinas y a otra familia oriental si lo hizo y lo peor el señor que recibió camioneta de piel obscura y maduro nos agr

Report abuse Thu Oct 19, 2017 - Renter Review

Hola buena tardes me gustaría comunicarme con ustedes para informales sobre mi caso que es muy triste y lamentable el trato recibido por la oficina AVR las vegas fue una experiencia muy mala mal trato y discriminacion por parte de la señorita front desk creo se llama grace al hacer check out . No quiso enviarnos al aeropuerto a 8 mujeres con maletas dejándonos baradas en oficinas y a otra familia oriental si lo hizo y lo peor el señor que recibió camioneta de piel obscura y maduro nos agr

Report abuse Thu Oct 19, 2017 - Renter Review

Hola buena tardes me gustaría comunicarme con ustedes para informales sobre mi caso que es muy triste y lamentable el trato recibido por la oficina AVR las vegas fue una experiencia muy mala mal trato y discriminacion por parte de la señorita front desk creo se llama grace al hacer check out . No quiso enviarnos al aeropuerto a 8 mujeres con maletas dejándonos baradas en oficinas y a otra familia oriental si lo hizo y lo peor el señor que recibió camioneta de piel obscura y maduro nos agr

Report abuse Thu Oct 19, 2017 - Renter Review

Very good quality van

Report abuse Thu Oct 12, 2017 - Renter Review

5th time renting from AVR Vegas for my annual trip. Occasionally it can be busy and a wait to get van. Although not this trip, sometimes when busy, some renters are tardy in returning which can be a domino effect in delaying your pickup. After all this is Vegas and well the party doesn't always end on time. This time was great...if you do have a need for a large van in Vegas this is the place.

Report abuse Thu Oct 12, 2017 - Renter Review

There was no wait. Immediate assistance when we got there. Car was brought up, baby seats given to us and we were in our way within 15 minutes. Will use them again.

Report abuse Sat Oct 7, 2017 - Renter Review