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Everything was perfect while picking up my car. While returning the car, we had confusion. My agreement couldn't be found, I was asked to pay again and no confirmation was provided. A $500 deposit was taken. I have concern about the refund as the agreement was not located before I flew out of the Ottawa airport. It makes me very nervous. My credit card has been charged and imprinted and no one could find my return. It soured the experience.
Everything was perfect while picking up my car. While returning the car, we had confusion. My agreement couldn't be found, I was asked to pay again and no confirmation was provided. A $500 deposit was taken. I
I went to the Richmond office. There had been an error in the booking with the website I had used, but the gentleman working the desk, Bhaj, solved the situation immediately. He was first class in guest service. The office is really nice and Bhaj, is a great representative for you. I wish you had a downtown Vancouver base.
I will recommend.
Agency reply:
Thank you for your positive remarks. We appreciate your business.
Team Routes Vancouver
Everything went as expected!
Agency reply:
Thank you !!
Team Routes Vancouver
My vehicle was not available but the free upgrade was great and worked out much better than the original vehicle would have in the circumstances. Great job!!
Agency reply:
Glad to know you enjoyed the free upgrade. Thank you !!
Team Routes Ottawa
My invoice from Kayak indicated unlimited mileage but didnt say that the deal was for visitors and not local residents. I had to go on the website to find out more. When you book you have to put your home address therefore they shouldnt indicate unlimited mileage when they know we are not entitled to it. The car was dirty when received.
Agency reply:
It is company policy, clearly stated on all websites.
Team Routes Ottawa
Keep the smiles, you guys were very nice. :)
Agency reply:
Thank you for motivating us with your positive feedback.
Team Routes Calgary
Had to wait a half hour at the airport to be picked up, then another 10 minutes at the site to get the car prepped for rental. Other than the wait, everything was great!
Agency reply:
We are sorry for the wait this time but we do sincerely appreciate your repeat business.
Team Routes Ottawa
Wish they would have stayed open for me to pick up the car
Agency reply:
Unfortunately you couldn't make it during the business hours. We would have loved to serve you.
Team Routes Vancouver
I've been travelling for a long time and really appreciated every aspect of my rental experience with Routes. The staff were amazing from the check in, out and driver to the airport (especially check-in :). Awesome company. We need more businesses to value their customers like you all do....THANK YOU
Agency reply:
Thank you for sharing your wonderful experience. Looking forward to serve you again !!
Team Routes Chicago