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I didn't need the pickup service but the car was in bad shape.
Did not interact with any staff
We have to look for car in vacation lot.. its big lot . We looked and looked for 10 min without any help.
The shuttle driver from airport was rude. No manners.
Email for pick up was late. So we assumed this car rental is located with other rentals in centalized rental area and came back to airport to ride the shuttle from carzi..
Highly disappointed .
Great experience. Hassle free booking, pick up and drop off. Rate was great. Car was clean. Would definitely use Carzi again in the future
Wasn't very evident that the car only had a 500 mile limit until I received my confirmation. I had to add miles as I knew I would exceed 500 miles. The industry standard is unlimited. For something that is "rare" in today's industry, I think it should be super clear to see upon booking. I received two emails into my inbox. However a 3rd email went into my spam telling me that my car was at an offsite location. I get spam but how does 3rd email go to spam? Make for some confusion.
The car I rented had black rims, carbon fiber mirror caps, and a carbon fiber fuel cap, I was not told any of this and was not happy with it. There were scratches and dents around the whole car, the weld nut cover was missing, the tires weren’t fully inflated, the rims were completely scuffed, the windshield had a ton of chips, the rear view window was poorly tinted and was difficult to see from. Lastly, I’m pretty sure the alignment needs to be fixed asap.
Terrible customer service and the business model does not work well.
I was expecting to pay, at most, maybe two hundred for the two days I needed a car. It was four hundred, after the 150 I’d already put down. I will never be using this service again, and I’d advise against anyone else using it.
I was expecting to pay, at most, maybe two hundred for the two days I needed a car. It was four hundred, after the 150 I’d already put down. I will never be using this service again, and I’d advise against anyone else using it.
Seamless, great experience.