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Great experience! Since 1st time customer, I felt like I was in the dark on the complete rental process. I text representative and he was helpful yet I had to ask a lot of questions. A written description of process would have helped. Also, I did not receive email regarding pick up, keys nor return process but 15 minutes prior to pick up. Now that I know what to do I will certainly use company again.
Talk about efficiency! Such an easy process. No waiting. Just get in and out. I appreciated that. THANK YOU!
Rented a Kia Optima, got a '12 Camry with 100k on it. Broken fog light, wiper blades worn out and useless, brake rotors warped and pulsed violently when braking, headlights severely sun faded, vehicle shakes at highway speeds, driver sun visor loose/broken. Basically a clapped out 10 year old car that seems to live in long stay parking neglected of maintenance. Never interacted with any Carzi staff... there is no staff ( middle of the day pickup/return ). Big fail, run away from this company.
The rate was the most affordable we could find but it felt like a scam. They randomly send you a text that has you upload your info to it, so I didn’t get to it right away. When I sent a text back, they were kind of rude but everything worked out. Maybe next time they should call instead of text. The car was old. It still had a cigarette lighter and ashtray in the front console, so they definitely should update their inventory or give you a discount on their older models.
Easy process. I was worried when I saw the reviews on Google, but it went flawlessly.
Customer service was extremely slow, price I was showed online was not honored, vehicle pick up and drop off were convenient, but were unable to accommodate a refund for an early cancellation due to a medical emergency. Not likely to recommend again because of this latter point.
Car smelled of cigarette smoke when picked up. Charged for driving over 300 miles. Charged for placing a blanket I brought from home and it transferred dog hair. They do not throughly clean vehicles between had to pick up large pieces of trash and throw away. Service lights came on and I was told I would have to deal with it and fix.won’t provide name of contact person or supervisor name.
Car smelled of cigarette smoke when picked up. Charged for driving over 300 miles. Charged for placing a blanket I brought from home and it transferred dog hair. They do not throughly clean vehicles between had to pick up large pieces of trash and throw away. Service lights came on and I was told I would have to deal with it and fix.won’t provide name of contact person or supervisor name.
I didn't like the fact that it had limited mileage, I should have noticed before reserving.
The entire process was simple and painless. I was able to do all the setup before arriving to my destination. I was provided excellent pickup instructions including where to find the airport shuttle and where to find the car in the lot and exit the lot once in the car. Would highly recommend to anyone looking for a rental!