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This was my second rental with Carzi. Overall a great deal and experience but.it does take a couple of times to get used to the system. Look forward to the next time.
Car was great although the strong air freshener smell was a bit much. Glad it wasn’t hot!
Very easy to rent
Good value
The rental experience was seamless! There were a lot of negative reviews online and the person that responded to the reviews seemed a little harsh. So I was nervous after I confirmed the reservation that I'd been scammed. But I had a great experience! The car I got had a slightly rotten smell to it but it was clean and I liked the car a lot!
Pickup and drop off were easy. Rate honored, car fine . No problems
Took more than an hour to get a shuttle (quoted 12-15 mins), staff was rude and unresponsive, they rented me a car with a slow leak in the tire, and so I had to replace the tire. They refused to reimburse the cost, or even respond to my messages for a week. Once I got ahold of them, they essentially said, "sue me." By far, the absolute worst car rental experience I've ever had, and I highly recommend you drop this rental service from your offerings.
Took more than an hour to get a shuttle (quoted 12-15 mins), staff was rude and unresponsive, they rented me a car with a slow leak in the tire, and so I had to replace the tire. They refused to reimburse the cost, or even respond to my messages for a week. Once I got ahold of them, they essentially said, "sue me." By far, the absolute worst car rental experience I've ever had, and I highly recommend you drop this rental service from your offerings.
The “No contact” experience required doing things in a different way but all went well. We were very pleased with our car and overall experience!
Vehicle was dirty, it was old and pulled to the right. I have never experienced a rental vehicle like this, especially for the price. I was embarrassed to put my family in it.