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I experienced numerous issues dealing with this agency, rates were incorrect, insurance was confusing, and communication was very poor.
We were really impressed with your employee Mark from the Mississauga office. He was friendly, knowledgeable and very helpful to us. We unfortunately had an accident with the rental car and he took good care of us. Service of the 3 employees we dealt with was excellent.
I was very happy to find this rental car company. We are frequent renters and I think Car Rental Express provides both good value and service.
All great. Thanks for a good experience.
Was great value for money. Car was better than expected (rather new and very clean inside and outside).
Thx again will certainly recommend you !
My experience was excellent service from start to end............ great staff and vehicle........would recommend to all!!!
peter
The only thing was the insurance, whic I thought the basic level was included. When we returned the car we were dropped off back at our hotel, which due to the distance was definately beyond expecgtation. Exceptional service and value for money
The gas tank was not full and should have been. Rate was higher initially and I had to pull up my email to show that I was getting a discounted rate. There were additional charges that were not informed before.
I waited over a half hour to be picked up, I was picked up by two teenage boys in a broken down old car, it took a half hour to get to the rental counter, and THEN was told of a $50 late hours fee that I had NO prior warning of. The manager was rude and inconsiderate. I declined the rental, and was taken back to the airport. I have reason to believe my credit card was compromised by these people.
They charged extra, after the rental, because they said that credit card didn't cover the insurance for a commercial vehicle? I rented a 12 passenger ford van. It cost an extra $30/day when I returned the van.
J Dimino