this is an amazing car rental company, inspite the fact the rental rates increased it remains to charge low/ the standard regular rates, at first i thought its hoax but its true, we were pick up bu the owner in the airport and went to his office to pick up the car, the owner is very accomodating, ita our first experience too to ride a tesla as he picked us up using his Tesla, overall great experience, honest company to deal
We were pleasantly surprised that we could be picked up after hours due to a flight delay even though there was a cost for this. When we returned the vehicle we were returned directly to the airport terminal. There was a mix up in our reservation but it was resolved amicably. Everyone involved was courteous and did their best to explain the circumstances which helped us to feel comfortable with the contract.
Advance Car Rental picked me up quickly from Viscount Station near the Toronto Pearson airport. They were fast and efficient with the car rental process and the car was in great shape and a very competitive price. On the return, they met me after hours and drove me back to the Viscount station. I would definitely rent from them again.
Terrible experience. Paid extra $50 for an after hours pick up at YYZ. Was expected in at 10:00 PM but our flight was delayed. I called before my flight took off to inform them that my new arrival time would be around 12:00AM. I was told “No problem”. We finally arrived at 12:38 AM and I called them immediately. They had sent the driver home and I was stuck at the airport with my two children and had to take a $50 Uber ride to my condo. Cancelled my reservation. They suck!!