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Thank you so much for a lovely experience!
Terrible experience. Paid extra $50 for an after hours pick up at YYZ. Was expected in at 10:00 PM but our flight was delayed. I called before my flight took off to inform them that my new arrival time would be around 12:00AM. I was told “No problem”. We finally arrived at 12:38 AM and I called them immediately. They had sent the driver home and I was stuck at the airport with my two children and had to take a $50 Uber ride to my condo. Cancelled my reservation. They suck!!
Very good
The charges were messed up a few times. I still need to follow up on a charge made August 28 as it was incorrect. You meed to improve your accounting team.
We will rent from them again.
Better car than I expected
Had to wait for pickup at airport as the rental place was not onsite. Didn't wait long but still ate into our time which was very limited. Car was older model but in decent condition and easy to drive.
Getting to and from agency a problem. Came in from out of country, told to go to Post 6 and they parked at post 12. Get a magnetic sticker for pick ups. Went to agency in the morning on way to airport with limited time, sign on door closed and be back in 15 minutes. Long story short, I would pay more and use another car rental service unless you have lots and lots of time both coming and going.
My experience was excellent - guys were great, very helpful, everything was very easy, no waiting, would definitely recommend and use again.
Great service and friendly staff.