REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
Everything worked out well.
The process was frustrating. I eventually did not rent. First, since i am FL resident, I had to go back and bring an address proof. Additionally the person helping me, Saber was pushy, cocky and cunning. He was trying to upsell me and forcing me. I did want a different vehicle but he was trying to confuse me and was not telling me the exact numbers but just rough estimates. Additionally i could not have reduced my rental period or extend it even though my reservation didn't say its pre-paid:)
Lady at counter and the shuttle driver ere extremely nice
Should provide free airport dropoff
Prices are decent
Very patient and professional sales woman. Car was cheap and clean. What more can you ask for.
The vehicle smelled like someone had thrown up in it and was covered by air fresheners - I found 8 of them. I was quoted a price, but then was told I HAD to have one of "their" insurance company's insurance, so then my rate was more than doubled. I seriously doubt I will use this company again or recommend it to anyone.
This was, without question, the worst car rental experience of my life. For starters, the rental office is about a 15 min shuttle ride from the airport. Despite this, they only have 1 shuttle running at all times. Therefore, if you miss the shuttle from the airport like I did, you have to wait 30 mins for the next one. When you get to the rental office, there is only ONE guy working the desk. A desk that seats probably 50 people. The guy was slow as molasses and clearly had no supervisor on site
I reserved a car to be picked up after 10 PM, I received a call from ACO while I was on a layover at Charlotte Airport telling me that if i couldnt get there before 10, that there would be an extra charge of $25 so the office person would stay late. As there was nothing I could do at the time to make the airline change landing times, I reserved a car from Rentmax that cost me more but with no hassles. I then cancelled my reservation with ACO. I will never rent from ACO again.
The GPS was terrible, but everything else was as expected.