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Was told my own insurance wasn't accepted and that I'd have to pay a high daily rate for insurance. Also, van driver, who was very pleasant, spoke no English, which doesn't make for a great welcome to Orlando. Staff member on arrival was surly, staff member on return was great.
Apart of a problem with the wipers on the car, everything else was good. I am satisfied with the overall experience.
Worst rental car experience I have ever had. Two hours for pickup. Insisted on a printed version of insurance that showed collision and comprehensive coverage but wouldn't accept the insurance card or a call from Geico itself to prove coverage. They had no fax or internet connection to print out the insurance binder that Geico sent to me on the spot when I called. Had to find a library 2.5 hours later that printed it. Location was 4 miles from MCO so I was stuck. Avoid them at all costs!
Waited almost an hour for a pick up from MCO. Was sandbagged by your restrictive insurance policies. Was told you had Sun Pass for extra fee but triggered violation at each toll. Extra fee is BS. Waited a long time to for return ride to the airport. Experienced other disgruntled customers complaining about similar issues. Good price but off airport location is not worth the hassle let alone several other inconveniences, Gas at nearby locations is sky high gouge. Never again!
I had to buy there insurance because they do not accept Met Life Insurance according to the agent at the time
The absolute worst car rental company ever. There was only 1 employee and that girl was very uncooperatively cold hartted. I always elect to use my own insurance usually and this time she said i have to have the full print out from my insurance and my card alone is not acceptable. This is the slimiest scam rate increase ever. anyways that turned into a big waste of time and ended up calling enterprise direct and ended up finding same car for 20 dollars less.
a vending machine in the Miami location would be nice sometimes after a long travel a quick drink or snack would be nice and make the wait pleasurable!
My only complaint is the this agency closed at 11:00 and to rent after hours you has to pay a $25:00 fee,this feels like a penalty when is not my fault
I did not rent a car from your agency. I intended to but could not maneuver the booking to the correct pick up/drop off time. It auto-filled at 12pm and I could not see a way to change it. Therefore, I did not trust that it would still be available when I arrived at 5 pm. I searched for phone number to contact your company, and I could not find one. I took a shuttle instead. Please remove this address from your database promptly and to not sell or share it with anyone. Thanks, Cassie
Rates were inflated and not consistant with initial quote. Had troubles with payment also