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When we came to their office it turned out that our rental costs 3 times more that the booking sum. We cancelled it and used other rental agency. These guys are scum!!!!
Insurance cost was too high. Alternative option was not informed properly.
I rent from Aco often and the experience has always been good-great service at the front desk-clean cars (Iinside/outside) and very competitive rates
In general terms, the service was very good.
ACO wouldn't accept our automobile insurance and said we were expected to pay their daily extra rate which was an extra $25 or so per day. We don't have crappy insurance - it's through Farmers a well known, well respected company who provides coverage to us on rentals. This rule of only certain types of insurance would be accepted was NOT AT ALL CLEAR at the time of booking. This left us with no car on Thanksgiving Day. We were able to rent through another company, but they were more.
The staff was not courteous. The first car they brought smelled like smoke and they wanted us to sign that we would be held liable if it smelled like smoke. there were LOTS of dents and scratches on the car, almost too many to list and yet they acted as if we would be responsible if there were any extra. They tried to give us a car that was less than half full.
I paid extra $120 for insurance even though I have insurance but not the actual print out. this is very poor and insane.
Ilgaz Akseli
overpriced. they charged me 200 dollars extra with the deposit. please work on your customer service skills.
Good experience overall; no frills.
POOR SERVICE, LACK OF HELP AND UNDERSTANDING