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My only complaint is the this agency closed at 11:00 and to rent after hours you has to pay a $25:00 fee,this feels like a penalty when is not my fault
I did not rent a car from your agency. I intended to but could not maneuver the booking to the correct pick up/drop off time. It auto-filled at 12pm and I could not see a way to change it. Therefore, I did not trust that it would still be available when I arrived at 5 pm. I searched for phone number to contact your company, and I could not find one. I took a shuttle instead. Please remove this address from your database promptly and to not sell or share it with anyone. Thanks, Cassie
Rates were inflated and not consistant with initial quote. Had troubles with payment also
After approximately two hours from calling for a pick up at the airport, I cancelled my reservation. It took approximately 30 minutes to be picked up. There were only two parties in front of me at the rental counter. After an hour and a half there, I cancelled my order and went back to the airport and had a car ready when I arrived and was on my way in less than 15 minutes.
I will never rent from ACO again and will never recommend them.
Great staff
It took awhile for the van to show up and when it showed, we had to wait about 10 minutes for another customer to show.
Once at the counter there was only 1 person and he was very slow. I didn't know about a bs $600 hold on my credit card. I would not recommend this place. I noticed multiple people irritated or mad at the service they received.
I did have to go back twice to try to fil the gas tank and then was told it was still not full. This was a real hassel. fortunately the attendant did not make a further deal about this. But the gas tank should be check because it stops the gas before the fuel gage indicates a full tank
If you're looking to rent a car here, I advise you to reconsider. This company really comes off as greedy and deceptive. They use bait and switch tactics. We were told that told that our insurance was not valid to them and wanted to charge us $23 fees per day if we use our own insurance. Also, they charge another $4/day extra for the privilege of having a toll pass. We were quoted $155 online, but with their added charges it was $430 with taxes and hidden fees. We left and used someone else
ACO Rental car was great. Everyone was friendly and my car worked great. All of this at a great price.
Overall, good value for money. Pickup at airport could have been more prompt, as I was waiting there for a while. Rental car also could have been cleaner.