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Fraud no other words to say. the car was never cleaned, put my son and I at risk of Covid -19. Trash under seats, smoking in the car, windows had smoke film. car smelled like someone crapped in it. The staff didnt know about the insurance. Didnt not accept my insurance, have to dispute the charge. no one came to walk around the vehicle to inspect it. The person that waited on me was very rude, not helpful and wasted alot of my time. Another person that was ahead of me cancelled his.

Report abuse Thu Apr 8, 2021 - Renter Review

Very nice, gave us an upgrade at no charge, extended our return time later than contracted as our flight was delayed by many hours. Definitely would recommend and use this company again. I was completely satisfied.

Report abuse Tue Feb 26, 2019 - Renter Review

Everything went well from pickup to delivery.

Report abuse Sun Feb 24, 2019 - Bill

Very knowledgeable

Report abuse Wed Feb 20, 2019 - Renter Review

Upgraded. Staff was funny, courteous.

Report abuse Wed Sep 19, 2018 - Yardie

Not a complaint! I was a little confused where to return the car. Staff came running over to me to give me clear directions. Thank you!

Report abuse Sun Jul 29, 2018 - Renter Review

Car was lacking auto lighting, please mention this before renting the vehicle.

Report abuse Wed Jul 25, 2018 - Renter Review

My flight arrived 10 minutes after my scheduled pick-up time, which also happened to be after their closing time. Being after the closing time, nobody picked up the phone so a shuttle could be sent and I wasn't able to get my rental car. I even tried to call several times the next day to figure out the problem, but nobody picked up the phone. I've never encountered a more unprofessional company. AVOID AT ALL COSTS!

Report abuse Mon Jul 16, 2018 - Renter Review

This company is apparently out of business therefore I was taken to another place where they tried to charge me $200 more than my reservation. I told them NO and to take me back to the airport. It was a shady deal to say the least. When in Orlando always rent on the airport. I switched to National and everything was great!

Report abuse Sun Jul 15, 2018 - Kat

After making online reservations the company ACO wanted to force me to pay for toll pass, "rental car tax", and other fees to triple my online quote. I had them return me to airport and I made another online reservation using Kayak for Fox Rental that was for my original quote using ACO. The entire process was a scam and i was very displeased. Took 2 hours out of my vacation.Company changed name to Turf. Not even using ACO. Very displeased and never recommend. Reflects on Car Rental Express. :-(

Report abuse Wed Dec 13, 2017 - Renter Review