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Your office needs extra staff.
I will be writing a letter to discuss my experience.
They try to scam me for an extra $35 a day for car rental insurance when I already had it. They wouldn't except my proof because it wasn't their policy text that AARP. Was asked to be brought back to the airport. Not gonna let this company scare me.
1st the phone @the airport was broke- had to use my cell to call. Then my flight was late- so my car "wasn't available." I asked for a different car- was told they had nothing left. I got on kayak via my phone and there were cars available just a few dollars more- which I wouldn't have cared. The employee on the phone was very rude.
Did not honor quote , it was the cheapest car rental agency online but I wound up paying more than the others in the end. They add insurance and other fees.
Thank you for your service will definitely rent from ACO again.
Deposit requirements were not clear during reservation process. Insurance documentation needed was not clear during reservation process. Person at the desk not helpful. When arrived to drop off car there wasn't anyone at the front desk for 2 minutes. I had to walk around to the back and call out for assistance. Team member was helpful in thorough evaluation.
Very good quality
This rental company went above and beyond my expectations. They were very accommodating friendly and helpful. The best and most affordable rental I've had in a long time. Thank you!!
I travel extensively both nationally and internationally. My recent trip to MCO was an impromptu visit with family, so I booked with your company for the first time. I can honestly state that the experience with your comp. and interaction with your staff was the worst I have experienced in my entire travel history. We called at 7:00 AM for pick-up and after 5 phone calls (speaking w/same person each time) we were finally picked up at 8:20 AM. Your box does not allow morel about the add. issues