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The part about the insurance card should be bigger and more upfront about the extra fees instead of when you get there
My rental lasted for almost an hour, and then I had to get back with the car because a light in the control system was on.
One hour wait for shuttle. Employee nice and informed, but Office greatly understaffed. Not a pleasant experience.
Since most people don't carry their personal vehicle insurance with them, you should clearly inform the customer of what they should expect to pay before obtaining the rental. Your terms are very misleading. I'm sure if you were more transparent and upfront with customers they would probably rent elsewhere.
Unfortunately I did not end up using this rental company. My flight was delayed until after they closed, but the staff called me a day before let me know the flight was delayed and had no problem cancelling my reservation. They were really great, and great prices, I will definitely be using them next time I'm in the area!
Al realizar la reserva cobraban un valor diferente al que me dijeron en la agencia y mas aparte nos demoramos mucho esperando el autobús que nos llevaba para llegar al no alquiler por el doble valor, en realidad nunca recomendaría esta empresa, deberían colocar el valor básico desde el principio, desde que se realiza la reserva me parece deshonesto.
Good service
Staff should smile more. William was very helpful in completing my reservation. Also, vehicle had some mechanical issues (noise when turning).
It took about an hour to pick me from the airport. Counter agent was very slow, unsure of herself and what forms were required. Forms could by simplified and less onerous.
I had my own insurance; so the staff did not need to try and push CDW on me.
Terrible staff, I cancelled my reservation at the counter due to staff and rented with thrifty