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THE STAFF WAS VERY RUDE AND WE WALKED OUT WITHOUT RENTING FROM THEIS TERRIBLE COMPANY
Very pleased with the service overall
1. ACO does not make routine loops to Airport (other good companies did)
2. Insurance of $28 per day is pushed if you don't have PAPER copy of proof of insurance (from a limited amount of companies) No AAA?
3. Paper copy in 2016? Really? Don't accept PDF on phone and refuse to service customer by helping them print it out. Can you say BAD customer service?
4. I am not picky, but car was unwashed as well as not filled up.
5. The only positive is that the drivers were very polite and helpful
Terrible
Never again, and I plan to let all my friends know what a POS this company is.
Unfortunately, ACO deals in aggressive tactics to make sure you cannot waive their "optional" insurance coverage. To waive the insurance, you must have a printed copy of your policy that shows full coverage and collision (who in their right mind carries this on vacation) and submit a $600 deposit. They entice you by providing the lowest rates but then buries this detail in the fine print. The building itself is run down and the staff is simply clueless when it comes to customer service.
Con artist
The part about the insurance card should be bigger and more upfront about the extra fees instead of when you get there
My rental lasted for almost an hour, and then I had to get back with the car because a light in the control system was on.
One hour wait for shuttle. Employee nice and informed, but Office greatly understaffed. Not a pleasant experience.