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The entire rental process went as expected. We were pleased in all respects. And, it was a good value.
I will never come back here again! worst costumer service ever...both pick up and dropoff.Il will never recommend this Car Rental Company.it is hard to find.my gps was telling me im here,but We could not find the place and no sign from the outside.I have to go to the front Hotel lobby and ask for the office.finally I found the place looking for over 10 minutes.I went inside the office to pick up the van.the older man was inside with a bad attitude alreally. the dropoff very bad costumer service.
Agency reply:
Customer was staying at Wyndham Hotel approx 2 blocks from our office...customer was given specific instructions as to our office location via phone AND email...There is a sign on the door located approx 75 ft. from the hotel front desk. Not sure why customer needed a GPS to go 2 blocks on the same side of the street as his hotel. Not sure why customer could not find us. Customer was upgraded from 11p*** Ford E350 to 12 p***enger Transit Van at NO charge! Customer was rough on our pregnant receptionist when van returned. Don't know what his issue was but would be happy to discuss with him.
Good service!
Louis and United Van Rental were awesome and went above an beyond to meet my family's rental van rental needs. We had a good trip in a 15 passenger van from Irvine to Pasadena and back.
Overall experience was great. Easy pick up and drop off.
The pickup and returning off the car went perfect. The car itself was nice, only the condition from the car was very poor(had several malfunctions), and the free navigation system we never received!
Thank you for your help in making it easy.
Very good experience.