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Two different phone calls from United Rentals the day before from different people wanting to know when I was going to return the van on the final day. They knew this date and time from my reservation and it was kinda of annoying.
Great Experience thanks
fair
Overall excellent service
This rental car has flexible service and affordable price. Booster sheet and insurance seems to be cheaper from the other major rentals. One thing I have negative impression was what some time no one may not be in the office therefore, we may need to wait for office person coming back. But overall service and price should be competitive!
Bad on me for not checking the Mileage before I left for our trip. I was charged an extra $75 for busting my 600 mile limit. I reviewed my trip multiple times and there is no way I could have possibly busted my mileage. I would have had to run my trip 2 times to meet what they said I drove. I'm not sure if it was a misprint or an error from the previous ride, but there is no way it is possible I drove what they said. On top of all of it the employee was extremely rude at turn in.
I rented a cargo van and the vehicle was ready, paperwork was set/highlighted for my checkout and it was very expedited and smooth.
Was an awesome experience! Thank you!
Super easy to pick up & drop off, which was so helpful with 11 of us traveling & 5 being young children. We had excellent customer service & will definitely rent from United Van again!
Though there was miscommunication at first, we really appreciated Tracy for removing the last two rows of seats for us. With those two rows out, we got sufficient luggage space. It made this airport pick up project of ours the easiest one by far.