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Was an awesome experience! Thank you!
Super easy to pick up & drop off, which was so helpful with 11 of us traveling & 5 being young children. We had excellent customer service & will definitely rent from United Van again!
Though there was miscommunication at first, we really appreciated Tracy for removing the last two rows of seats for us. With those two rows out, we got sufficient luggage space. It made this airport pick up project of ours the easiest one by far.
The customer service person was less than courteous. He didn't look up from what he was doing, acknowledge us & he definitely wasn't friendly. He seemed socially inept, I wouldn't use him as the face of my company.
Great van, very clean, everything worked great and was the perfect fit for my needs. Drove extremely well and was superior to other vehicles I have rented in this class.
Counter was not staffed when I showed up to pick up rental I had called your 800 number to let them know my expected arrival time but they did not communicate this to the local Las Vegas desk so he was away for 40 mins when I arrived. This was an issue with your 800 number HQ person NOT the local guy as he had no idea.
The rental experience was fast, easy and exceeded my expectations. Vehicle was great and look forward to renting from United Van Rentals again.
Check in and check out were quick and efficient. I also appreciated that they didn't give me a hard sell on the insurance, I had full coverage through my insurance company.
Friendly staff. I have rented with United many times over the past 4 years.
Had an issue with one of the windshield wipers so we had to buy a new one. It was taken care of after we got back with a refund.