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The rental experience was completely soured by poor company procedures and these poor procedures being blamed on me the customer. I returned the vehicle to where I had been instructed and was then charged 300 bucks for a parking fine because this was the wrong location. I explained this nicely to the staff on the phone and via email and they would have none of it. They just wanted to recover the money from me even though it was clearly their fault. Very poor don't rent from these people.
Agency reply:
Mr Miles, Our staff explained to you when you picked the van up to return the van to Lot C at the airport. Your wife Sally called thirty minutes before you returned the van to confirm where to return the van. I spoke to her and told her Lot C. Sir, you parked the van in the Cell parking lot which is a restricted lot next to lot C. There are signs everywhere indicating Lot C and the Cell lot. We did not fine you $300. The van was ticketed and towed by the Los Angeles police department. We sent you a copy of the ticket and the invoice for the impound.
Due to the age of some of our passengers, I will rent the High-Top version of the Ford Transit van next time; The only negative is that the seats are not interchangeable. in the version of the van we/I rented
We were super pleased with this experience! The ease of picking and dropping off the van was a huge perk!
My experience was great and I will rent from United Van Rentals again. Their service and quality of vehicles is better than other companies. Glad I found them.
Staff were great, unit was pretty good but was one of the older unit. However happy with my experience in both staff and the van. Would recommend to friends and family. Will definitely rent again in the future.
Rental was comfortable and easy to drive. Perfect for getting the family from out of town around in the area.
Good
small company with great service.
real close to strip
no high airport rental fees
Steps were too high for our parents to get into van. We made the best of it and had a few laughs trying to get them in van. 2nd row seat has no arm rest, but other than that, it worked great for our party of 11 :)
Great overall experience!
