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Jacob was great! He provided an excellent service in a very cheerful manner. Kudos to him.
The car was a 2015 and was a nice car the only thing it didn't have was cruise control. I thought all cars had cruise control.
We want to mention both Jacob and Julian as they were excellent in providing assistance. I doubt if United Auto Rental has better employees than these two men.
I don't want to enter a comment, but this survey is requiring me to. Luckily, I wasn't annoyed enough to change everything to a poor rating.
We truly enjoyed our rental experience and would recommend United to friends.
We got our rental car right away no way coming or going. Great service!!
Absolutely fantastic. Our flight changed and they stayed late to pick us up (for a small fee, which I understand) and get us in our car - which got a free upgrade! Cost just as much as they said it would. Everyone was super nice and things went so smoothly. Thank you again for being so flexible on a day that wasn't going as planned!
A number of minor dents around vehicle and small hole in drivers seat upholstery. Was expecting better condition....not so used....car. But it was clean and ok.
The only odd thing is being picked up at the airport in an unmarked car. A simple sign or decal would help.
This was my first time with United Auto Rental, and I was extremely pleased. They are my new first-choice rental company whenever I fly into either Orange County, or Sam Diego. My one suggestion for improvement would be to upgrade their insurance offerings to include a loss-damage waiver that offered full coverage with no deductible, as all the major car rental companies do.