United Auto Rental ReviewsReturn to Rental Center

I made two car reservations for my vacation in May 2017, but cancelled one before the trip. Two days before my trip, I received a confirmation e-mail that I still had one reservation along with instructions on who to call when I arrived. Upon calling, the United agent informed me that both my reservations were cancelled and insisted I had done this (despite me telling him I still had a reservation). He ultimately found me a car, but we had already rented with someone else. Fix your system!

The car had a horrible smell and we could only drive with windows down the whole time. A $15 discount was much less than I expected.

Courteous staff. Great car and price. We would rent from them again.

Pickup was quick - literally, as fast as I could get to the car rental center pickup. Drop-off was quick and I was delivered directly to the terminal. Staff was polite and helpful. I plan on using this facility again.

Fantastic and efficient!

I was very please with the service received. Staff were very helpful and curteous.

This was a very pleasant experience. I had never used this company before so I was very happy about the ability to perform flawlessly in most areas. The exterior of the car wasn't in the best of shape but everything else was on point. Thank you for your service!

The only ding I have on this place is that its not located at the building where every other car rental place is. I did not know this. It should have been much more clear (bigger font, etc.). I also did not realize they didn't open until 9AM that day. When I called the voicemail said 8AM (it didn't specify 9 for Sundays on the voicemail). So I was forced to walk to the rental agency from the car rental hub uphill, just in time for them to open. Partly my fault but it should've been more clear

The car was comfortable and was a good riding car.

At first, agent was unclear about requirements for local driver to rent vehicle. Security deposit of $500 is a bit high for a military service member stationed in San Diego, should consider giving military discounts and consideration of security deposit.