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Waited at airport a little while after arrival. Van was there but left before we crossed street (we were running thinking van was there waiting, only to arrive and van was gone) bc wasn't answering phone to know to wait for us. Had 2 small children with me which made the 30 minute wait a little challenging. But otherwise a great rental experience with great staff and nice vehicle!! We continue to rent there year after year. Worth going off site for the nice vehicles and good rates!
I've used Rugged Rental for several years now. The vehicles are great, the people nice and the process easy.
We were so impressed with the customer service at rental and at return. All very friendly and knowledgable. Even though they are "off-site" from the airport, the shuttle service is incredibly efficient. The car was in great shape, and exactly what we needed. And the rate was very competitive. We'll surely look for Rugged Rental next time we get to SLC.
Best price I found for a 4wd car, and service was great! My friends had yo wait 2 hours at one of the major rental companies, I had my car and was on my way in minutes. I will rent from you again next year for sure. Thanks!
The rental was great, it was the best rental experience I've ever had. Also the cars were in great conditions. Very nicely done.
Really great experience with Rugged Rental. Everything was easy and smooth. I would definitely rent from them again.
Excellent customer service, price and will use them again
Third rental from Rugged Rental during one our Utah ski trips; service we received was once again excellent. Airport shuttle service was prompt and comfortable, especially with the new, more easily accessed pick-up point, and once at the rental office, things were as quick and straightforward as expected. Only "issue" was ending up with way more vehicle than we really needed - a gigantic Nissan Armada instead of a perfectly adequate and more agile Dodge Journey AWD. Not that we had to pay extra.
First time working with you guys. Best service in Salt Lake City. Thank you
The Jeep worked great.