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The price as 8 dollars more than quoted. I called and they said it was for mandatory roadside assistance which I was not told about. Also when I asked if the shower chair could be folded they told me no, but when I got the chair I was able to fold it. I had asked if the shower chair would have fit in my Toyota Sequoia and she told me no, which clearly it would have. The van was nice and great for my brother's visit.
Contacted company about non working wiper blades and never heard back or had issue resolved. Other than that, great vehicle for big family vacation.
The van rental was satisfactory, I wish the van was a little more updated.
The only complaint i have it will be the operation hours of the office, for what I need the van for a latter pick up hours and return hours will be better for me, the rest of the experience was good.
I had issues with the entire process. It was an unacceptable process to retrieve the van, the radio didn't work, the horn didn't work and I am STILL awaiting any response from the company. I voiced my complaints to the company via phone and email and have had no response or acknowledgement towards finding a resolution.
Michelle the best
Great/EXCELLENT customer services, will definitely use again. Everyone was helpful in my family time of need.
Everything was great!!!! Thank you for coming to our rescue
The vehicle needed a wheel alignment. The bench seats were leaning and would lift up when I turned corners so that the passengers felt like they would fall. The air was intermittent which was, at times, stifling in the humid atmosphere. The front passenger seatbelt stopped working. We spent well over an hour at the rental office waiting for the vehicle to be repaired. and the air still wasn't fully cold. It would have been good to have that day refunded as there were no other vehicles available.
First time renting a handicap van for wheelchair bound nephew to attend graduation. Staff very pleasant and courteous. Van was very clean both inside and out. Instructions quite good but first time did a vehicle rental entirely online. Quite a bit of paperwork but manageable. Overall a good experience given the complexity of dealing with such a specialized vehicle for the first time.