Florida
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Vehicle was not available at the requested time. Had to wait for the agency to deliver the van. I had called 3 days in a row prior to the rental to reconfirm, but Evelyn never returned any calls or texts. Upon return, I needed a code to enter the parking lot to return the van. Again I had to call for assistance, but Evelyn never returned a call or text. Very frustrating. The customer service was VERY POOR.
No one works there or would answer the phone - had to figure everything out myself. The van was dirty and smelled terrible. The door handle broke off. Would never recommend or rent from this place again.
We arrived at the airport very late in the evening and information about how to reach the shuttle were wrong. It took us a long time to find the shuttle to Wally park. we tried to reach the rental agency by the phone number it had provided, but noone answered. they had sent me the lisencenumber by email, but I could not reach my email that night from my phone, do not know why, but it was wery difficould to find the right car in Wally park - Bad expiriance. The car was great for the family.
It was outstanding for my needs.
Thanks we had a beautiful vacation because of you We are thankful
The airport fee was charged even though the van was picked up/dropped off at the office.
I believe the key fob battery needed to be replaced on the unit we rented. Also, the return instructions were lacking.
very efficient teamwork helped me organise a big family celebration bus, THe FVR team dealt with my many questions with great patience and expertise ¬¬
This is my 3rd time using Florida Van rental, great value and I appreciate the wheelchair part! Such a great vehicle for folks with limited mobility!
Very accommodating for my emergency situation and last minute reservation.