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The rental was easy & economical. The only "hidden" charges were the daily Sunpass charge (in addition to the toll charges) (I already have my own Sunpass but did not bother to bring it b/c the van had a sticker permanently attached) & the cost of tipping the shuttle driver both directions. However, b/c the rates are so competitive this was still a very good option for rental. My van was a 2008 with some wear on it, but it drove well. I did see newer vehicles available for rental.
Disappointed with the rate and with the vehicle. Only 37,000 miles on it and things like floor molding and decorative logos were falling off.
They don't "guarantee" the type of vehicle you will receive...don't understand that, but ok. However, when we picked up our van, it wasn't what we asked for and on top of that, didn't even have a passenger seat...they had removed it for the renter before us and decided we didn't need it either, really? I called to say this wasn't acceptable and the response was, "We don't have the seat in Miami, it's in Orlando!" We had to wait 2 days for a different van which was better but still not great.
This van rental was perfect! Easy in every way. Would and will rent again from Florida van rentals.
Van was dirty, car seat dirty, van didn't work changed van a few days later then second one came and that didn't work either, we left van full tanked and still charged us apparently the driver said it wasn't full. What a joke paid over $1200 for the van. Never again will I use this company or recommend it to anyone els!!! DONT USE THESE PEOPLE! They will give the worst service and lie too!!!!
I ordered a 12 passenger van and received a 10 passenger van.
I did not like the companies business practices.
From the moment of rental to the return I was treated very well and received a great van for our sisters trip. Michelle was not only helpful in the process but very knowledgable . Will definately rent from them again! They kept in contact the whole time to answer any questions . Great experience!
Everything was as requested. The communication with the office thought was very inadequate, since I had asked for several times for several days to get a confirmation on a simple, though very important issue to me, and did never get that confirmation. I almost cancelled the rental because of not getting an answer on my simple question.
We asked several times for a van with lateral automatic ramp. Never came. Very old car.