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I wanted to try out a new rental company and not just the same old big giants. The experience was great and everything went as planned. I was a little worried as I had to return the car earlier on a time that the business was not open but that turned out to be a success as well!
Very satisfied with Empire...
courteous
overall great experience
I would like to see a pick up or drop off aspect added to the rentals. You have to get a cab as in my case for both sides of the rental.( no one to drive my car. )
I was charged an extra $100.00 which was to be returned when I returned the car. I signed a paper saying I received the 100 assuming it would be put back into my visa account. This never happened and now I have to get in touch with the renter to see how I will get it back.
I showed up to pick up my van on a Sunday morning and it was not available!!! The agent was nice and pleasant but could do NOTHING for me! It was so very frustrating because I had a group of people waiting for me to pick them up.
I DID NOT get my rental. I had to go to another company and pay a fortune at the last minute!
It was terrible terrible terrible and expensive!
They don't shuttle to the airport. Vehicle pickup and drop-off from Laguardia or JFK is in Flushing or maybe at another location on Pennsylvania Ave, Brooklyn. A cab or car service will cost you $20-30. So you can add $60 to rental price. Nice people though. It may be a family business. They were helpful and courteous. They had the agreed upon vehicle and didn't try to jack up the rate. The vehicle was in well-used condition.
everything perfect
It was great that we got a 8 seater car from Empire at the last minute.