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To many hidden fees and 150 miles free. Like where u going,around the corner and back.
Sun Jan 23, 2022 - Renter Review

Everything went great. Smooth transaction.
Mon Jan 17, 2022 - Renter Review

Unfortunately I did not rent the vehicle because. When I went on the website it said the place was open till 5:30 pm , when I got there at 4pm it was closed I called the number and they said it close at 3:30 pm . Bad advertising and because you close earlier than your website say you going to charge me as if I’m picking the vehicle up after hours ! Lastly $494 unlimited miles from 1/13 - 1/17 at enterprise was better than $1274 and 450 miles from 1/14-16, that’s a serious difference!
Mon Jan 17, 2022 - Renter Review

The right side wouldn’t close therefore the heat in the rental didn’t keep my party people warm. Very bad experience when you calling at 8pm all the numbers in the paperwork and no one answers. Emailing was a moot point because I still have not received a reply back. I will not be renting from this place again at 1985 Bruckner Blvd!!!
Mon Jan 17, 2022 - Renter Review

Caring friendly service
Mon Jan 10, 2022 - Renter Review

The office was closed the day we had to pick up the car. We call several phone numbers more than 20 times and nobody answers. We finallly had to book an hotel and stay in NYC one night. The agency did not make any commercial gesture towards us and we never knew the reason of this unplanned closing. Fortunately, the car was great and we did'nt have any problems with it.
Mon Jan 3, 2022 - Renter Review

I cancelled my $1,700 reservation due to the Marlene's unprofessional attitude; she is extremely rude for a customer service representative. I will never rent from Empire and I will ensure everyone I talk to in the future about car rentals hears about my experience with Marlene at Empire.
Mon Jan 3, 2022 - Renter Review

Great customer service! Definitely will recommend a friend! T was great!
Thu Dec 30, 2021 - Renter Review

When I picked my luxury sprinter. The vehicle was extremely filthy, inside and out. The car was never cleaned, sneaker stains all over the back seats. Floors were sticky with spills, inside of the door was cover in stains. This car was never Cleaned let alone sanitized, during Covid time this unacceptable. The left hand side windshield wipers were broken. I asked for a replacement car and they refused. I’ve been trying to speak with a manager. They hang up on me on the phone, I can never reach
Fri Dec 3, 2021 - Renter Review

Good inventory for the price. Would like seating layout options… maybe updated technology…
Wed Dec 1, 2021 - Renter Review