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Needs unlimited miles like other rental agencies. It' sucks to have to watch your miles.
I had a wonderful day and experience with your company and I will rent from them again. Thank you very much
It truly was a great experience. The staff was courteous and helpful. It's good to know that there are places like this around.
Liked the experience so much that I booked the same truck two weeks from now.
Need more car selections
Especialy Thanks to Gloria and Linda
I had a confirmed reservation to pick up a car on 12/24 at 8:00am. My car was not ready until after 2:00pm. The woman at the desk provided no information as to where the car was; no apology for the inconvenience; no attempt to solve any problem; no call to keep me apprised as to the status. When I finally picked it up and was understandably upset, I was told that she "didn't need my attitude."
Your mismangement caused me to miss Christmas Eve with my family.
Agency reply:
Hello Margaret,
I'm sorry to hear that the rental experience you received at the Fordham location was not up to par. I have tried to reach out a few times to you to go over what can be done on our side to make up for the poor service you received but have yet to get a response.
We at Empire strive to have 100% customer satisfaction. Although we cannot make up a Christmas eve with your family we can learn valuable insight from customer like yourself to make us a better organization in the future.
Again I am truly sorry for the poor service and if we could talk 5 minutes on the phone I will make this situation right.
Please reach me directly at 718-539-7306.
Thank you,
Ian (owner)
Beverley at the welcoming desk was great, very helpfull with everything! Thanks again. Amos
Amount required for CDW is ridiculously high by any measure.
Great Vehicle - 15 passenger van in mint condition. Staff was very personable, helpful and clear with directions. The after-hours return was convenient. I will use again and would recommend to others. Empire - Gunhill Rd in the Bronx!