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I paid for the price for the vehicle I received not the class I reserved. I wish I had noticed before I left the facility. Good customer service would automatically generated the bill at the reservation rate. Ce la vie.
The customer services at this location was great. They were very attentive and the ride to the subway was greatly appreciated.
I went to pick up a vehicle that I JD reserves online only to be told that my reservation wasn't confirmed and they didn't have a va vehicle for me. I used empire before and never paid over the phone always at the location when I picked up the car. Then the staff was extremely rude and very unprofessional. I will NEVER use them again! I left without a vehicle and no one at that company cared or even care my business.
The vehicle wasn't there when i arrived i had an 8am pick up, vehicle was brought over at 9:30am and whoever brought it over had spilled coffee in the van, there was an half empty water bottle in the van. The vehicle was delivered an hour and half late.
Great service and fast
It was great
Received a price online and was told it would be different since I would be going out of state. Got a call from someone at the agency giving me the new price, but when I went to pick up, the price was higher. I requested a clubwagon online but got something different. The van we got had a serious alignment issue. The staff was very pleasant.
The staff was very helpful!
No surprise charges and the van was a great size and very comfortable. Also, staff was nice and helpful, it really made our trip a success. Def renting from here again.
Staff was great, but the vehicle was crap. The vehicle was filthy, not washed, and the floor and interior was dirty. The seats had caked-on food. It cost me $45 to wash and clean the vehicle. The Bluetooth audio never connected to my phone or anyone's phone. The check engine oil light came on. The vehicle rode like a box truck, it almost seems like the converted a commercial truck into a passenger van. Never had the sense that this was a luxury Sprinter that I thought I was paying for.