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Always enjoy renting from Charlie's,convenient based on my location.
Plan on a little extra time for check in but drop off was a breeze. Staff was friendly.
Had to wait >30 minutes at the airport for shuttle, then spent 45 minutes at the main office to get the car. Although I had my US car insurance and it says Puerto Rico is covered but the staff at office said only BIG insurances like Progressive are valid and others are not. I denied there expensive insurance offer and drive at my own risk (any accidents could cause me a lot). Office is very small and have to keep luggage outside because of that
Y
Excelente
Excelente
Excelente
Excelente
I picked Charlie Car Rental in San Juan (PR) because of its proximity to the airport to reduce shuttle times, unfortunately it took one hour (!) and three phone calls for the shuttle to arrive! To me this is not acceptable! Other than that the car we got was nice, they honored the original price quoted and did not try to oversell insurance.
Very good