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It is my favorite car rental company and the one I always choose every time I go on vacations to Puerto Rico. I tried a different company just one time and it was a really bad experience, I will always keep using Charlie's car rental. Just one thing, on my last visit, I waited like 30 to 40 minutes on a 3 person line. There might be a glitch that you can improve the check in process, maybe a pre check-in by phone or email or an app, is just an idea.
The staff wasn't very friendly nor helpful.
Excellent
Good car rental experience
The staff were extremely professional and helpful. I only had issues with the insurance and ended up paying more than I expected for liability and damages. Otherwise, it was an excellent rental.
Great people. I go to PR at least 3 times a month and always rent cars from Charlie. Great service.
Very nice job
Very nice job
Very nice job
Easy pickup from the airport- our shuttle driver was friendly and knowledgeable about the area and gave us some tips on different foods and places to go. I’m glad we were supporting a local business and getting the service we expected from a national chain.