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Black and Whites customer service was excellent. Never before while renting cars have we been picked up buy a personal driver in a car at the passenger pickup. We were dropped off at the front lobby of this rental company and our car was brought to the front door as well. Customer service was above and beyond. Just excellent. This was our first time renting from them and we will rent again.
The only thing that I regret was purchasing whole tank of gasoline, we hardly used any of it.
Professional, friendly staff, thank you
Staff was very helpful, and my rate was really good. The LAX location is the best location to pick up a car.
It was a pleasant experience. The gentleman who picked me up and dropped me off from the airport terminal at LAX was so wonderful. He was a pro at getting in and out of traffic and was nice and friendly. I'd recommend he gets a raise - he made my experience wonderful.
The service was great, it was nice of them to pick me up and drop me back off at the airport. Checking in for my reservation was quick and easy.
The service was great, it was nice of them to pick me up and drop me back off at the airport. Checking in for my reservation was quick and easy.
It was nice to rent from a smaller car rental place, it felt more personal. I was glad that I got a vehicle better than what I was originally going to get.
I always get the nicest drivers that pick me up from the airport. And I always score an awesome car. No complaints here.
we got picked up from airport after 30min, there is no process described us to call the agency for pickup, we were waiting for shuttle to come just like any other rentals, when we didn't see any shuttle then we called the agency then they sent a car to pickup. The website or our reservation confirmation doens't have any pickup and drop off info. We needed to drop off the car by 7am, and the location is not opened until 8am, so we end up not renting the car.