I was definitely a little nervous going in about choosing a private rental car agency. B&W exceeded my expectations in every way. The instructions online for the pick up were a little outdated since there have been a few recent changes to pick ups/drop offs at LAX. Other than that everything flowed perfectly. The employees are very friendly. The car was exactly what we’d requested. Great company. Would definitely use again!
Some poor experiences:
* Wasting time - I provided the information needed to expedite the process but the staff didn't fill in the information so we had to do it again when I got there.
* Bad pickup - We waited over 20 minutes to be picked up while watching many other rental car pickups passed by many times. The driver who picked us up didn't explain at all who he was and drove badly.
it was warm and friendly personnel and very quick service to get the car. it is defiantly a much better experience compared to the main-brand car rentals.
We were left stranded at LAX. Upon arrival, we called the numbers that we were instructed to call when we arrived on time in LAX . No one ever answered the calls. We called for over an hour. According to our reservation, they were open until 5 PM, We started calling at 345pm. This left us stranded at the airport. I would NEVER try to reserve them again. Apparently they decided our reservations was not worth their time!
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