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I was definitely a little nervous going in about choosing a private rental car agency. B&W exceeded my expectations in every way. The instructions online for the pick up were a little outdated since there have been a few recent changes to pick ups/drop offs at LAX. Other than that everything flowed perfectly. The employees are very friendly. The car was exactly what we’d requested. Great company. Would definitely use again!

Report abuse Thu Jan 23, 2020 - Renter Review

Some poor experiences: * Wasting time - I provided the information needed to expedite the process but the staff didn't fill in the information so we had to do it again when I got there. * Bad pickup - We waited over 20 minutes to be picked up while watching many other rental car pickups passed by many times. The driver who picked us up didn't explain at all who he was and drove badly.

Report abuse Wed Jan 22, 2020 - Renter Review

Very happy with car rental experience

Report abuse Wed Jan 22, 2020 - Renter Review

Overall, very good.

Report abuse Sun Jan 12, 2020 - Renter Review

Great service.

Report abuse Tue Jan 7, 2020 - Renter Review

Black & White upgrade my car from a Toyota Camry to a Mercedes free of charge. Great service.

Report abuse Sun Jan 5, 2020 - Renter Review

it was warm and friendly personnel and very quick service to get the car. it is defiantly a much better experience compared to the main-brand car rentals.

Report abuse Fri Jan 3, 2020 - Renter Review

Great care rental company. Very good rates.

Report abuse Thu Jan 2, 2020 - Renter Review

Great care rental company. Very good rates.

Report abuse Thu Jan 2, 2020 - Renter Review

We were left stranded at LAX. Upon arrival, we called the numbers that we were instructed to call when we arrived on time in LAX . No one ever answered the calls. We called for over an hour. According to our reservation, they were open until 5 PM, We started calling at 345pm. This left us stranded at the airport. I would NEVER try to reserve them again. Apparently they decided our reservations was not worth their time!

Report abuse Thu Jan 2, 2020 - Stranded