REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
Efficient and polite. No nonsense check-in.
Great service, fast check-in/checkout, great experience
Very kind team that made everything about the rental experience pleasant. Not stressful at all.
The entire process was super easy! Check in, pick up, and drop off were smooth and the staff were friendly. I even got a free upgrade which was added more to my experience. Thank you! I will definitely rent from Black and White again!
Joey (won’t let me spell it correctly) was very helpful and kind in checking me in. This was the best car rental experience I have had. She showed me the details of where to find things in the car. There were no surprises or hidden fees. Thank you for a great experience
Picked up from Airport and dropped off. Car was great and as expected. Thank you.
Good
Great experience from pick up to drop off
I was charged for a bridge toll proactively but did not end up going over the GG bridge. I have sent an email requesting my $10 refund but have not heard back.
Otherwise, everything has been great!
On my reservation states for me to call once we arrive at LAX, well we did & ended up waiting almost an hour to be picked up. upon returning we almost missed our flight due to high traffic let the person in office know we needed to be at airport asap & told he was scrambling for drivers & would not take us even after telling him our flight was leaving in 45min. But mind you when he picked up he HAD NO DRIVERS! Seems after he got paid that his customer service went our the window.