REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
I would definitely rent from here again whenever I come back to LA. They were great with notifications and reminders. The vehicle I wanted wasn't available but I got a better one for the same price. I didn't have to wait too long at the airport once I gave them a call. Everything went smoothly to be honest. Only thing is that the driver doesn't help you load your bags in the car. I'm used to that as a courtesy so that's the only opportunity i would say they need to work on.
The experience was nothing short from professional and great. I had just returned a rental car to Avis and rented from B&W and was impressed by the routine inspection and mileage + fuel information I received before driving off the lot. Would definitely rent again!
There person at desk was nice, but you are understaffed so took a long time to get my car because he had to keep answering the phone. He was the only one there
Great service and very prompt
We ended up waiting 25 minutes at LAX, though it might have been that we were bringing one extra person with us and we needed a car seat.
Pick-up waiting time at the airport was too long, about 30 minutes. I was supposed to call them upon arrival but they never picked up. After I asked the help desk at the airport, they finally answered. There was unexpected extra charge of $35.00 for dropping off after office hours.. I had another bid which offered D$20.00 higher than this company. If I knew this unusual extra charge, I wouldn't have chosen this company. Drop-off instruction that the agent gave was very unspecific, confusing
Fantastic!
Great value and friendly
It was really wonderful!
A very seamless process from the receipt too return of the vehicle.