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Our rental experience was great! It was nice to have them personally come pick us up as opposed to waiting on the usual shuttle buses. The car was clean, we got a gas saver. The technology on the corolla was enjoyable. They’re prompt with answering the phone and keeping you up to date. They accommodated our reservation when we missed our flight. Will book again.
I was impressed by the knowledge of the staff. They were prompt and helped me get in and out as soon as possible. The only downside of this experience was the time it took to get picked up. They quoted it would take 10-15 mins, but ended up taking closer to 25-30 mins.
I had a great experience using this company! This was my first time with them and I will be using them again!
Great experience!
Got upgraded to a really nice car for free and they were flexible with my adjusting schedule.
My flight was delayed, which prevented my from arriving before closing time. They let my brother pick up the car for me and were very accommodating and helpful..
I was definitely a little nervous going in about choosing a private rental car agency. B&W exceeded my expectations in every way. The instructions online for the pick up were a little outdated since there have been a few recent changes to pick ups/drop offs at LAX. Other than that everything flowed perfectly. The employees are very friendly. The car was exactly what we’d requested. Great company. Would definitely use again!
Some poor experiences:
* Wasting time - I provided the information needed to expedite the process but the staff didn't fill in the information so we had to do it again when I got there.
* Bad pickup - We waited over 20 minutes to be picked up while watching many other rental car pickups passed by many times. The driver who picked us up didn't explain at all who he was and drove badly.
Very happy with car rental experience
Overall, very good.