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Black & White Rent A Car Renter Rated Reviews - Page 149

Black and White Rental office staff needs to greatly improve in their customer service. They shouldn't make a customer feel like a potential criminal. They were going to refuse to allow me to rent a car (even though I had reserved it and paid online) because they couldn't find my name in a national credit database I knew nothing about. Their communication was bad and they were not helpful. Finally, after one rental car broke down, they were going to overcharge us $160.

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Tue Aug 11, 2015 - Renter Review

Great company to deal with. Very helpful to accommodate me with the correct car as requested. Definitely would rent a car from them again!!

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Mon Aug 10, 2015 - Renter Review

The insurance information I provided before our arrival was not sufficient to meet CA requirements, apparently. Yet, this information was not communicated to me via email beforehand - which resulted in an additional cost of $45 (for three days of insurance) - which is about 50% more money than we anticipated being charged. And the person we were working with was having difficulty explaining this information - which resulted in a VERY long check-in process. We were very disappointed.

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Mon Aug 10, 2015 - Renter Review

My only complaint was the amount of time it took to be picked up from the airport and taken to the rental car location. I understand that shuttles may not be feasible but perhaps there is a faster way than sending a car only after the renter has called following the bag pick up.

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Mon Aug 10, 2015 - Renter Review

Very friendly staff!

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Mon Aug 10, 2015 - Renter Review

Everything was great except for the pickup from LAX. 40 to 45 minutes is way too long to wait to be picked up. This factor alone would make me reluctant to rent from Black and White again - even though everything else was near perfect.

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Fri Aug 7, 2015 - Renter Review

best deal i could find

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Fri Aug 7, 2015 - Renter Review

I rent cars from Black&White for 4 years and can recomment it to my friends

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Fri Aug 7, 2015 - Renter Review

The staff was very friendly, and they got us to/from the airport promptly and on-time. I wasn't a huge fan of the Toyota Prius, and was hoping to drive a Fiat 500L. Overall, the experience was great and I would rent again from Black & White.

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Thu Aug 6, 2015 - Renter Review

We were traveling to LA for a wedding and I had never heard of B&W. After the weekend I told everyone about the great rate and service.

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Thu Aug 6, 2015 - Renter Review