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Black & White Rent A Car Renter Rated Reviews - Page 148

Open office at San Francisco
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Fri Aug 14, 2015 - Renter Review
the staff was friendly and attentive. The car was clean and modern. I would definitely rent a car here again.
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Fri Aug 14, 2015 - Renter Review
After previous experiences with the larger rent car providers at LAX, Black & White was a much welcomed change! They are now my choice whenever I return to L.A.!
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Thu Aug 13, 2015 - Renter Review
The only issue I had with the rental was having to wait for the rental vehicle. The car was returned as I was trying to check it. I had to wait a considerable time for them to clean and check the car. While I understand it was no fault of B&W, it was a bit frustrating.
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Wed Aug 12, 2015 - Renter Review
I had a great, first-time experience with Black and White. The staff was courteous and efficient. I also loved the car I was given. The price was also very competitive. I will definitely use Black and White again in 5 months when I return to LA.
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Wed Aug 12, 2015 - Renter Review
the car was great, but the charging plugs for my phone were disabled, not a good thing getting around LA when your phone is going dead from a long trip on a plane
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Wed Aug 12, 2015 - Renter Review
I never received a confirmation email about how to pic up the car so I thought that my reservation hadn't gone through. That was very confusing. We also had to wait about 25 minutes to be picked up curbside which I thought was a really long time. Other than that the service was great.
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Tue Aug 11, 2015 - Renter Review
Black and White Rental office staff needs to greatly improve in their customer service. They shouldn't make a customer feel like a potential criminal. They were going to refuse to allow me to rent a car (even though I had reserved it and paid online) because they couldn't find my name in a national credit database I knew nothing about. Their communication was bad and they were not helpful. Finally, after one rental car broke down, they were going to overcharge us $160.
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Tue Aug 11, 2015 - Renter Review
Great company to deal with. Very helpful to accommodate me with the correct car as requested. Definitely would rent a car from them again!!
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Mon Aug 10, 2015 - Renter Review
The insurance information I provided before our arrival was not sufficient to meet CA requirements, apparently. Yet, this information was not communicated to me via email beforehand - which resulted in an additional cost of $45 (for three days of insurance) - which is about 50% more money than we anticipated being charged. And the person we were working with was having difficulty explaining this information - which resulted in a VERY long check-in process. We were very disappointed.
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Mon Aug 10, 2015 - Renter Review