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I appreciated the service, the car and the manager was very helpful, fair and responsive. My only criticism was the length of the process. I arrived at LAX and was ready to get my car at 11:50 am. I actually received my car keys and had the walk around at 1:50 pm. I had to wait for the shuttle to drop me at the parking lot and then wait for BW shuttle and arrived at the office only to wait another hour to be processed (despite me pre-clearing my insurance) and wait for the car to be cleaned!
Great price and easy overall experience
LAX location is amazing! Did not enjoy the service provided in the Beverly Hills location
everything was perfect,
AMAZING EXPERIENCE!
I have already recommended them. My two sisters who flew in at the same time, used budget and had an over 2 hour wait as well received the wrong car, a lower level and so had to wait even longer.
getting to Black & White when arriving at LAX was not easier. The information booth did not know of it and taking two shuttles was more than typical.
Open office at San Francisco
the staff was friendly and attentive. The car was clean and modern. I would definitely rent a car here again.
After previous experiences with the larger rent car providers at LAX, Black & White was a much welcomed change! They are now my choice whenever I return to L.A.!