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Black & White Rent A Car Renter Rated Reviews - Page 146

Was disappointed my car had manual locks and nowhere to charge my iphone which I was using for GPS. It started running out of power, so I had to stop at a Starbucks for 1 hour to charge my phone so I could make it to my hotel. Loved that I had a private ride back to my departing flight though! Right to the terminal-so nice!

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Tue Sep 8, 2015 - Renter Review

Somebody hit the car and it had a dent on the door but the insurance covered it. Great people very helpful.

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Wed Sep 2, 2015 - Renter Review

Reserved the Cayman online, but then received a call that this car wasn't available and was moved into a Mercedes E350 for the same cost. The attendant on the phone was very friendly and gracious. Would have preferred something a little more sporty, but the car was in great condition and everyone was super friendly. Will certainly be renting from BW again!

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Mon Aug 31, 2015 - Renter Review

Everything was great except for the wait to get the vehicle. Even though there were no other customers In the office, it took an hour to get the car. I had sent in my Allstate insurance info in advance and there was still a long wait.. Had there been any other customers, I can't imagine how much longer it could have been. Luckily we were not in a hurry All employees were super nice and totally gracious despite the long wait. My husband and son thoroughly enjoyed the donuts I the waiting room!

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Mon Aug 24, 2015 - Renter Review

Very good staff

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Sat Aug 22, 2015 - Renter Review

Great service! Good professional. They know what they are doing. I would rent a car from here again and recommend this place to everyone. Thank you for the great car and service!

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Sat Aug 22, 2015 - Renter Review

For long distance driving the Nissan is sluggish. I requested a Toyota but none were available. Company needs to make it clear that returning the car a day early will not lower the weekly rate when it is ordered from the internet. I was told by an agent when I called in that i would save one day if the car was returned early. Much to my dismay the agent told me that was not true and it was in the contract. All agents should be made aware of this so they provide acurate info to customers.

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Thu Aug 20, 2015 - Renter Review

I rented the Porsche Cayman from Black and White, best value for the money anywhere I've ever seen. The car (as well as the other cars I saw on the lot) was in immaculate condition visually and mechanically, it drove like it was new, and that's pretty uncommon with rentals. The staff were very helpful and accommodating all the way through, including dropping me off at the airport for my flight after the rental. I will definitely be back next time I am in LA and would highly recommend them!

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Wed Aug 19, 2015 - Renter Review

Head and shoulders above the other car rental companies. They treat you like a valued customer with great service and appreciation for your business!