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Black & White Rent A Car Renter Rated Reviews - Page 145

I dropped off at another location because it was prior to business hours. I would have liked some invoice or stub that shows the other place took possession of the rental vehicle.

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Sat Sep 19, 2015 - Renter Review

I had a hard time from the get-go because I did not have proof of liability insurance. They had to call Progressive, but should have known such insurance is required of all drivers in MA. Also, they advertise as 24/7 but no where on the website or in my confirmation email did it note that I would incur a $35 (or any amount) fee for after hour service. This is a HUGE deterrent for an out of state traveling renter. I have never heard of such a thing and unknowingly was charged.

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Fri Sep 18, 2015 - Renter Review

off the beaten track to get to, but overall a good experience and good value

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Thu Sep 17, 2015 - Renter Review

I had a GREAT experience. Everything was no-hassle and very convenient. Also, your staff is really fantastic. So friendly. I would rent from you again in a heartbeat! - Sara

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Thu Sep 17, 2015 - Renter Review

Especially great choice for renters under 25 years of age.

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Fri Sep 11, 2015 - Renter Review

1. I thought rental office would open by 8:00 AM, but no one picked up the phone (until 8:15 AM)to get a shuttle from the air-port parking lot. 2. Couldn't locate the correct rental return address from google maps, had to call for directions. 3. They only give you one key. 4. The car which we got had no cruise control in it. 5. It took 1 hour to actually get the car from them after getting to the office and doing all the paperwork. 6. Very old school way of handling credit-card (not secure

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Thu Sep 10, 2015 - Renter Review

Pickup process was too lengthy and time consuming. I was the ONLY one to be picked up and the ONLY one on the counter the whole time, yet it took 1+ hr get the car! The pickup was not at the terminal, I had to take another shuttle to get to Lot C. This was unexpected and annoying to find out at last minute. Felt shady that they needed me to sign a blank credit card receipt for incidentals, that too after $350 had already been held on the card. The $350 has not been released yet. Drop went fine

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Wed Sep 9, 2015 - Renter Review

Was disappointed my car had manual locks and nowhere to charge my iphone which I was using for GPS. It started running out of power, so I had to stop at a Starbucks for 1 hour to charge my phone so I could make it to my hotel. Loved that I had a private ride back to my departing flight though! Right to the terminal-so nice!

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Tue Sep 8, 2015 - Renter Review

Somebody hit the car and it had a dent on the door but the insurance covered it. Great people very helpful.

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Wed Sep 2, 2015 - Renter Review

Reserved the Cayman online, but then received a call that this car wasn't available and was moved into a Mercedes E350 for the same cost. The attendant on the phone was very friendly and gracious. Would have preferred something a little more sporty, but the car was in great condition and everyone was super friendly. Will certainly be renting from BW again!

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Mon Aug 31, 2015 - Renter Review