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Black & White Rent A Car Renter Rated Reviews - Page 130

It was a good experience.

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Tue Feb 16, 2016 - Renter Review

Staff was extremely friendly, made process pain free. Will return to them in the future.

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Mon Feb 15, 2016 - Renter Review

All went smoothly with the car rental. They do a $350 hold on your credit card, which I see is still pending on my account three days later. I was told that it should drop off within a day or so. Assuming that turns out to be the case, I'm 100% satisfied with my experience.

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Mon Feb 15, 2016 - Renter Review

My experience started with being left in the LAX cell phone lot for an hour after dark. I waited an hour to be picked up with being lied to several times...about the pick up van that was within 5 minutes. It by far was the worst car rental experience in my life. I am returning to LAX the next 3 weekends and would have rented from you, but after all of this the employees were not even very professional ..apologetic or understanding. Darci Pratt 480-628-6819 darci.pratt@ourvacationcenter.com

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Mon Feb 15, 2016 - Renter Review

B&W is awesome, dropped the car off at the hotel, super fast with the paperwork and really convenient.

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Sun Feb 14, 2016 - Renter Review

Overall average experience

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Sat Feb 13, 2016 - Renter Review

Generally, we were very satisfied. However, 15 minutes after driving the car, the "maintenance required" light went on, necessitating a return trip to exchange the car and a delay to our vacation. The second car, a Corolla, was great. Also, we waited 45 minutes at Lot C to be picked up. However, staff were very professional, friendly, helpful and polite (and very apologetic).

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Fri Feb 12, 2016 - Renter Review

Good Experience! Not too happy that they drop you off at the Cell Phone Waiting area in LAX airport through. Would be better if there was a shuttle directly from and to the airport.

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Thu Feb 11, 2016 - Renter Review

I noticed I forgot my passport at my hotel after returning my car to B&W. I was really upset but the staff kindly called the hotel and she told me the hotel staff found my passport. And kindly enough they gave me a ride back to the hotel and of course after that took me to LAX. I DON'T forget their kindness. I wonder whether the staffs at major rental company could do the same thing.