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Black & White Rent A Car Renter Rated Reviews - Page 130

My experience started with being left in the LAX cell phone lot for an hour after dark. I waited an hour to be picked up with being lied to several times...about the pick up van that was within 5 minutes. It by far was the worst car rental experience in my life. I am returning to LAX the next 3 weekends and would have rented from you, but after all of this the employees were not even very professional ..apologetic or understanding. Darci Pratt 480-628-6819 darci.pratt@ourvacationcenter.com

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Mon Feb 15, 2016 - Renter Review

B&W is awesome, dropped the car off at the hotel, super fast with the paperwork and really convenient.

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Sun Feb 14, 2016 - Renter Review

Overall average experience

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Sat Feb 13, 2016 - Renter Review

Generally, we were very satisfied. However, 15 minutes after driving the car, the "maintenance required" light went on, necessitating a return trip to exchange the car and a delay to our vacation. The second car, a Corolla, was great. Also, we waited 45 minutes at Lot C to be picked up. However, staff were very professional, friendly, helpful and polite (and very apologetic).

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Fri Feb 12, 2016 - Renter Review

Good Experience! Not too happy that they drop you off at the Cell Phone Waiting area in LAX airport through. Would be better if there was a shuttle directly from and to the airport.

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Thu Feb 11, 2016 - Renter Review

I noticed I forgot my passport at my hotel after returning my car to B&W. I was really upset but the staff kindly called the hotel and she told me the hotel staff found my passport. And kindly enough they gave me a ride back to the hotel and of course after that took me to LAX. I DON'T forget their kindness. I wonder whether the staffs at major rental company could do the same thing.

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Wed Feb 10, 2016 - Renter Review

Really helpful and accomodating. And really good value. Thanks!

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Wed Feb 10, 2016 - Renter Review

The experience was great. We always rent from Hertz and the price couldn't be beat at Black and White. If I had one complaint it would be having to go to the cell phone lot from the airport in order to get a ride from the car dealer, other than that minor inconvenience, the experience was awesome. Nice people and great rates!

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Tue Feb 9, 2016 - Renter Review

I have never seen manual locks I'm recent cars and just assumed that was what would come with the car. It would be good to note and at least warn customers if here is no autolock feature to doors and trunks so things don't get stolen and broken into!