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It was great, I would rent from them again :)
The check in process is too long
The pickup situation from lot c is a bit slow and wastes valuable time. Not sure if there is a solution to this but it would be helpful to have a car already waiting in lot c, perhaps if the customer could call before leaving the terminal?
very good
It was a good experience.
Staff was extremely friendly, made process pain free. Will return to them in the future.
All went smoothly with the car rental. They do a $350 hold on your credit card, which I see is still pending on my account three days later. I was told that it should drop off within a day or so. Assuming that turns out to be the case, I'm 100% satisfied with my experience.
My experience started with being left in the LAX cell phone lot for an hour after dark. I waited an hour to be picked up with being lied to several times...about the pick up van that was within 5 minutes. It by far was the worst car rental experience in my life. I am returning to LAX the next 3 weekends and would have rented from you, but after all of this the employees were not even very professional ..apologetic or understanding. Darci Pratt 480-628-6819 darci.pratt@ourvacationcenter.com
B&W is awesome, dropped the car off at the hotel, super fast with the paperwork and really convenient.
Overall average experience