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Everyone I interacted with was wonderful - from David picking me up to Jazmin taking care of me at the register. David came to pick me up after a long day's shift, for which I was quite appreciative. Then at the storefront, I forgot my insurance details, so Jazmin helped me get into contact with my insurer so I wouldn't have to buy insurance on site.
I would absolutely use Black and White if I'm ever back in town needing a ride. I've already recommended the company to several residents in LA.
Excellent!
The LAX Shuttle connection was somewhat unreliable, not B & W fault, but B & W did drop off back at terminal great. There was some info regarding my own auto insurance liability that was not known to me before I arrived and that could have been handled via online preregistration. But B&W did work well to correct the deficiency. Seems like a great alternative to the big car rental agencies.
Great value!
Very pleasant experience!
Nicest and efficient car rental place i have ever dealt with. I know longer need to search for another car rental place again, as this is my new favourite car rental place.
Had a great time with your 2015 Mini Cooper convertible. My only gripe with Black and White Rent A Car was the associate at pickup said that my vehicle was not unlimited milage. My quote clearly stated that the rate included unlimited milage. Thankfully he honored this but said it was not typical.
We waited almost 2 hours from when we arrived in the car rental and only had 2 people in front of us and 1 person checking in. There were 2 tenants working quickly but seemed taken by the people checking in with a scratch on the car. And the car picking us up took 20 min even. We arrived at 4 to the bus stop and left the car rental at 630.
Off airport rental location. Email said pickup within 10 minutes of phone call, took ~ 40 minutes. Very picky about minor scratch on car. Otherwise good.
I appreciated that Black & White was willing to work with someone under 25 without charging a high young drivers fee which I have dealt with many times between personal and professional travel. I rented a compact and was overall happy with it, I wasn't a fan of that particular model's lack of something to rest my elbow on but that isn't a fault of the company. The only other assumption I had that wasn't met was I thought there would be a USB aux port. But that was again expectation vs promised.