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Black & White Rent A Car Renter Rated Reviews - Page 125

I had a better experience with the new car that I rented. I enjoyed driving it around, and I appreciate the assistance given by all staff. Thanks for the service, will be back soon.

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Sun Mar 27, 2016 - Renter Review

The rental process took about an hour even though we were the only ones there.

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Sun Mar 27, 2016 - Renter Review

This is the 5th time we have rented here and always have a great experience. Highly recommended

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Sun Mar 27, 2016 - Renter Review

I liked the car, it had good gas mileage.

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Fri Mar 25, 2016 - Renter Review

Would have preferred that insurance verification be completed before arrival at rental office. Also, pick-up at LAX (take shuttle to cell phone lot and then call for pick-up) took much longer than would have with other companies--almost 45 minutes waiting.

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Thu Mar 24, 2016 - Renter Review

The staff needs to communicate better with their customers. A receipt should be emailed with clear instructions when a car's rental is extended or altered in ANY way. Also, staff should be clear when giving instructions on returning vehicle before/after office hours.

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Thu Mar 24, 2016 - Renter Review

Great rental rate and knowledgeable staff.

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Wed Mar 23, 2016 - Renter Review

Found the check-in process to take WAY too long. I have rented from other companies many times but never had to call insurance to verify. I even provided proof of insurance. We wondered if this was a stall tactic because our car was not ready. Overall, we found the staff to be very friendly and professional. Our only complaint was the mid-size car did not have cruise control.

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Mon Mar 21, 2016 - Renter Review

When I arrive the LAX aiport,' the people just told me the car isn't available, and then ask me to pay more for another car. And so many car is available online. But I always got another email to told me that unavailable after I booked it. And they increase the price when I change the model. They ask me to pay more money than the price I saw it online. And they increase the price in 5min when I call back later.