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Black & White Rent A Car Renter Rated Reviews - Page 125

Overall, great experience. I had to call to clarify about having a paper utility bill, which at first I was told was the policy, but then, I was approved to present one on my phone since I don't receive those anymore. The other thing was that I brought the car back on Sunday at 2 PM during regular business hours, however they closed early for Easter Sunday. No one told me when I rented the car, but luckily someone was there to help us.

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Mon Mar 28, 2016 - Renter Review

I didn't read carefully and was surprised by the $500 hold we using by bank card. I never experienced anything like that even when renting in Europe. That's just a bit stiff but all was well.

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Mon Mar 28, 2016 - Renter Review

Experience was good and would rent from Black and White again

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Mon Mar 28, 2016 - Renter Review

I had a better experience with the new car that I rented. I enjoyed driving it around, and I appreciate the assistance given by all staff. Thanks for the service, will be back soon.

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Sun Mar 27, 2016 - Renter Review

The rental process took about an hour even though we were the only ones there.

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Sun Mar 27, 2016 - Renter Review

This is the 5th time we have rented here and always have a great experience. Highly recommended

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Sun Mar 27, 2016 - Renter Review

I liked the car, it had good gas mileage.

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Fri Mar 25, 2016 - Renter Review

Would have preferred that insurance verification be completed before arrival at rental office. Also, pick-up at LAX (take shuttle to cell phone lot and then call for pick-up) took much longer than would have with other companies--almost 45 minutes waiting.

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Thu Mar 24, 2016 - Renter Review

The staff needs to communicate better with their customers. A receipt should be emailed with clear instructions when a car's rental is extended or altered in ANY way. Also, staff should be clear when giving instructions on returning vehicle before/after office hours.