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Next time we will refuse the car if not satisfied, we made a reservation well in advance of our visit, paid top dollar, and were given a vehicle that I felt was worn and shabby. We rented from you in the past and know You can do better!
Sharon and Paul Sherban
The returning renter discount keeps me coming back.
Always great service and pricing. I am a frequent customer.
We only use Andys. There are the best on the island!!
Our agent, Giselle, was friendly and professional. Auto was clean and in great shape. Great overall experience with Andy's!
This is my 15th year with Andy's. Fast, reliable and convenient to Airport. Had a tire going flat.. they exchanged the car in 10 mins.
Requested a 4 door jeep and got a 2 door that was in poor condition
Seats were hard to move which made it hard to get in backseat. Lots of internal rust and scrapes and dents.
Wiper blades worn out and shocks and front end worn out. Returned
2 door and got a 4 door that I originally requested and top leaked wiper blades worn out
Brakes went to the floor to stop. Price was same for both which is wrong and both had over 60,000 miles and needed
Total make over
rented many from andy before
Said they did not have our large van available. There were several on the lot and several keys on the board. Gave us a minivan with no AC. They also were kind enough to give us a compact in addition at no charge, which was nice but not convenient. I called and requested a replacement minivan. They brought it to me, but had no rear seats. They brought it back with seats. It was grinding. I brought it back and they replaced it with my original large van. All was then finally ok. Too much!
Rental experience was good, everyone helpful. Wanted a jeep for the island and the car was in rough shape, 65k miles. Couldn't see out the back or side windows (sun damage), rear door didn't close properly (bent) and roof frame was damaged and wouldn't go down properly. Jeep price was similar to other locations but seemed like an older model. Andy's was a nice experience but the overall condition of the vehicle was poor and that is the reason for my ratings.
The Jeep we rented could have been in better condition.