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This was one of the worst rental car experiences I have ever had, and I have made it my goal to punish your company. The actions I intend to take are:
- Write bad reviews everywhere.
- Chargeback any charges that you make.
- Contact Kayak and inform them of your deceptive business.
You know the terrible things you're doing. Just stop, apologize, and try to reform. It's bait and switch and it's horrible. Read some of your online reviews. Try to understand why people are so angry at you
very quick,very professional will definitely rent from them again
Charges were not transparent up front.
My experience was good with the employer and car.
Every thing went according to the plan
excellent service provided by enterprise car rental service
The car that was promised in my booking is not the car I received.
I was not able to rent from you since I wanted to use my own insurance and I was advised on the spot that there was a $10.00/day for it to happen. I would like to say that the person who took care of me was very courteous and polite. He even offered me a ride back to the airport. Based on the customer service I received I wold definitely rent from you again. Unfortunately, since I shop for rates as well as customer service, I was not able to rent from you. Maybe in the future.
The rental of this vehicle was horrible. We waited in the parking lot for half an hour and was never picked up by the shuttle to bring us to our rental car. Once we called ACO they informed us that the shuttle wasn't working and we'd need to take a taxi to get there and they would only reimburse us for it if we agreed to a new rate and contract. Of course this rate was much higher. Finally when asked why they didn't inform us about the broken shuttle they said we should have called. HORRIBLE.
Thank you. I look forward to renting a car from you guys again.