REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
The car that was promised in my booking is not the car I received.
I was not able to rent from you since I wanted to use my own insurance and I was advised on the spot that there was a $10.00/day for it to happen. I would like to say that the person who took care of me was very courteous and polite. He even offered me a ride back to the airport. Based on the customer service I received I wold definitely rent from you again. Unfortunately, since I shop for rates as well as customer service, I was not able to rent from you. Maybe in the future.
The rental of this vehicle was horrible. We waited in the parking lot for half an hour and was never picked up by the shuttle to bring us to our rental car. Once we called ACO they informed us that the shuttle wasn't working and we'd need to take a taxi to get there and they would only reimburse us for it if we agreed to a new rate and contract. Of course this rate was much higher. Finally when asked why they didn't inform us about the broken shuttle they said we should have called. HORRIBLE.
Thank you. I look forward to renting a car from you guys again.
We didn't end up renting from them because when we got to the actual office they laid fees onto our total which was never mentioned in the reservation, and for ridiculous things. The staff was nice and the shuttle was great but it was clear why there was no one in their office. We left unsatisfied and had to quickly book from another agency.
Much preferred this agency in that I did not have to provide any credit card info to reserve or pay a deposit.
Would like to see company do more regarding environmental commitment and sustainability practices to use recycled paper with ONLY post consumer waste content for all paper needs and reduce use of plastic as much as possible.
Another primary issue was getting as low a price on rental as possible
Great car and service pick up and drop off was excellent and timely.
I've rented cars for years and have never had such an awful experience! $600 deposit on a credit card that cannot be a debit card is ridiculous! Also, they trick you with the rate. I have never paid even a dollar more than the quoted price. At this place, if you decline their insurance, your rate doubles! My reservation was supposed to be $35, but I paid $71! Worst customer service ever! I'm surprised Kayak advertises them. I would highly recommend renting elsewhere.
Ripped off by Damage Recovery Fee of $10/day. Why? I have my own insurance and you didn't mention that fee. Also the the employee's explanation: our company's policy and 2nd level disclaim.
Overpriced Insurance for people who don't have the specific insurances accepted for a 10 dollars a day fee. In 13 years living in the USA, I have never paid 21 dollars for insurance, that was just to cover the car, if I wanted to be insured for damages to a third party, I was going to be charger another 11 dollars, so for a complete coverage I would had to pay 32 dollars a day, that is crazy! Is more expensive your insurance than the daily rate for the car. I WOULD NEVER EVER USE ACO AGAIN