REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
My flight was delayed due to thunderstorms. Although I have indicated my flight number during booking when I have arrived at the office my car was not available anymore. Why ask for a flight number if you do not monitor arrival?
No information was given that the ACO office is outside of terminal and there is a shuttle outside. Had to look for the their office inside the terminal, then had to look for a phone to make a call (did not have a local number). Information to be provided in advance.
Despite being assured when I rented the car online that the price I was quoted included all charges, the rental company hit me with a number of additional fees when I arrived at the rental location that almost doubled the price of the rental. Their staff was very unhelpful.
To whom it may concern,
I won't rent a car from this place again and I will warn all my friends not to do so. First, because they charge an extra 10$/day for having my own insurance and their lowest insurance rate was 23$/day, so whatever rate someone gets, it will jump up by at least 10$/day. They made me to make a deposit of 600$ which is not fair at all. I would suggest to all car renting websites to put a note of at least 10$/day extra for this renting agency
Best,
Mohammad
The staff was great yet the quality of the vehicle was below the standard I expect from a car rental. The seats were stained. There were different colored foot mats. Overall, the vehicle interior was in bad shape. Price was great but I would pay $5-$10 more per day for a better quality vehicle.
I was not very satisfied with an additional $10 fee per day for not accepting the additional insurance fee. My insurance coverage was above above average and the additional fee was not necessary. This was never mentioned when I contracted online.
The staff was kind and considerate.
I was quoted 103.33 and ended up paying 240.00. I will never rent rom ACO again.
Great agency..definetly would rent a car here again, already recommend it to friends and family!
The front desk staff for pick up and drop off were very friendly and quite pleasant. It made the experience very easy. We were in and out very quickly. Thanks!!!!
When I did the reservation, you never noticed me that I could have extra charges because of insurances... It doubled my account
The fee for not purchasing your LDW is in my opinion wrong. I travel frequently and have never encountered a fee for this before and it frankly is something that should be included in the rate. Everything else met my expectations but I feel that this fee is a rip off and it alone will make me never rent from you again. You obviously receive quite a bit of resistance about it considering you had to put a sign on the counter about it so maybe you should reconsider this business practice.