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ACO quoted me $23 a day for the car. At the bottom of the e-mail they hid a $10 a day charge for using my own insurance. I had the ability to pay for their insurance for even more a day. I did not have the option to drive without insurance, making it literally impossible to meet their advertised and quoted rate. ACO is terrible and I will never rent from a lesser known company again.
the amount I paid was disproportionate to the amount I reserved the car. Once i got insurance (not even full) the price jacked up to 4 times the amount of the rental reservation. INSANE! I rent cars all the time when travellign and this was a first... +FALSE ADVERTISEMENT for sure.
The man at check-in seemed to have no clue about what he was doing, very inexperienced. Also, there was a catch in the quote about the insurance which is unacceptable
My search for a one-day rental revealed a mini-van for $77. That seemed like good value until I discovered there was an energy surcharge, facility recovery fee, surcharge(?), vehicle license fee, concession fee, and sales tax that brought the cost up to $95.34. Then course, I was hit with an unmentioned $23 insurance fee when I picked up the car. Final total: $120.64
I have rented many cars around the world, and this is the most disingenuous marketing I have ever encountered. So disappointed.
Classic bait and switch with a not clearly disclosed $10/day recovery damage fee if you decline their insurance. When I explained I'd be reporting my experience to Kayak, they cancelled my reservation. I'd already agreed to pay the extra fee since I had little choice.
Terrible customer experience. Never again.
It was very easy and fast. The right size for an agency to be treated in a familiar environment. The clerk who attended me treat me and help me in a very nice way. Thank You!
the only problem was pickup from airport. dispatcher informed me to go to section A, when the driver was actually in section B [which was where i was] - but once the pickup confusion was settled, all went smoothly
I did not understood why i needed to pay extra for using my own insurance
Unfortunately I forgot something in the trunk and the cleaning crew stole it. Very unhappy about that. My phone number is 407-257-0574. It's a shame people are employed who have no honor.
I was quoted $89 for a 5 day rental. When I got to ACO they told me I needed to use their insurance at an additional $23/day. If I used my insurance, which I always have I would need to leave a $600 deposit. I've never had an issue using my USAA auto insurance on rentals before and never had to leave a deposit before. Upon returning the car with a full tank of gas ACO tried to insist that it wasn't totally full. I pumped the gas and toped it off. It seemed like a scam for more money.